10 Questions to Ask Before Hiring a Commercial Cleaning Company
Hiring a commercial cleaning company isn’t just about cleanliness—it’s about the health, safety, and professionalism of your work environment. But with so many options, how do you choose the right one? Ask these ten essential questions before signing a contract.
1. What Services Are Offered—and Are They Customizable?
Not every business needs the same type of cleaning. Confirm that the company offers a tailored plan that suits your workspace, whether it’s daily janitorial services, deep cleans, or specialized sanitation.
2. What’s Included in Your Pricing?
Transparent pricing is key. Understand what’s included in the quote to avoid surprise fees for supplies or overtime.
3. Are You Licensed, Bonded, and Insured?
Always ask for proof. This protects your business from liability and gives peace of mind knowing the cleaners are vetted and covered.
4. How Do You Train and Vet Your Staff?
Trust is everything. Ensure the company performs background checks and provides proper training for their cleaners.
5. What Cleaning Products and Equipment Do You Use?
For health-conscious or eco-friendly environments, ask about non-toxic and green-certified products.
6. Do You Have Experience with Businesses Like Mine?
A cleaning company with experience in your industry understands specific regulations and standards.
7. Can You Provide References or Testimonials?
A reputable company will readily offer client testimonials and case studies showcasing their results.
8. How Do You Maintain Quality Control?
Look for companies that perform regular audits, use tracking systems, or have customer feedback protocols.
9. How Are Issues or Complaints Handled?
You want responsiveness. Choose a company with a dedicated contact person and a fast response policy.
10. What Are the Contract Terms?
Understand contract lengths, cancellation policies, and renewal terms to avoid being locked into unsatisfactory service.
Why These Questions Matter
The Solution: A clean and well-maintained workspace boosts employee morale, enhances customer perception, and prevents health issues.
The Savings: Avoid costly re-cleans or contract changes by choosing the right provider from the start.
Social Proof: Businesses that ask these questions have higher satisfaction rates and longer-term cleaning partnerships.
Make your office shine—literally and professionally—by choosing your commercial cleaning service wisely.
